Dispatch & Planning Coordinator
About DWT
DEUTSCHE WINDTECHNIK (DWT) is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. With more than 6,600 WTGs under contract and more than 1,800 employees operating in several European countries, Deutsche Windtechnik sets the bar for Independent Service Provider services in the European wind energy sector.
At Deutsche Windtechnik Ltd, we prioritise our people and make it our mission to offer customers a choice beyond traditional OEM service provision. Our vision is to be the preferred independent service provider for all wind farm owners and operators by delivering services that are safer, cleaner, more efficient, compliant, and right the first time.
About the job
The Dispatch & Planning coordinator is a key member of the UK organisation. The ideal candidate will have excellent organisational, project management and communication skills, and be experienced in handling a wide range of administrative support. They will be able to work independently in a busy work environment. They will be highly organised, flexible, and enjoy the challenges of supporting a busy and diverse team. The role will involve interpreting and inputting data into our ERP system, requiring the processing of information in a timely and accurate manner to meet tight deadlines.
Duties & Responsibilities
• Create, administrate and update the centralised plan/tracker for each area and vans for a rolling year (ensure all key activities are met by their due dates). Ensure any upcoming training/holidays/sickness is coordinated effectively with site requirements.
• Coordinate and assign service and fault resources across all locations
• Participate in a weekly planning call with the Local Operations Manager (LOM) and Site Leads to verify the weekly and monthly plans.
• Communicate resource forecasts and service updates to customers.
• Proactively raise service orders for all upcoming planned work
• Participate in daily call with Local Operations, Site Leads and Engineering to review faults and assign teams within Rotorsoft and Proalpha.
• Oversee and drive Service Order Closure/Interface – Process service orders (SOs) to ensure that all information is accurate, SOs are closed within the monthly timeframe, and all necessary steps are taken.
• Liaise with the technical department to ensure a smooth workflow process between Dispatch and Technical.
• Regular review of Rotorsoft cases, liaising with Local Operation Managers. Keeping Rotasoftcases up to date with relevant feedback
• Act as the point of contact for technicians for Service Orders/PIAX
• Liaise with PIAX / pro-alpha support
• Ensure PIAX training is carried out for all technicians. Updates are communicated regularly.
• Weekly meeting with Supply Chain to ensure relevant parts/service kits are in stock/available for all planned work
• Support the Supply Chain in preparation for the stock take, ensuring all outstanding SO parts are consumed.
• Participate in weekly meetings with Major Components to coordinate planned work effectively and ensure seamless execution of projects.
• Liaising with other departments to ensure relevant SO are marked as billable.
• Finance to ensure SOs are closed by the month-end, ready for invoicing
• Line Management - Produce regular and ad-hoc reporting.
• HR - new starts, set up on Pro-Alpha, training on PIAX and processes.
• Stores – resolving stock issues on SOs
• Fleet – liaise with technicians to arrange suitable dates for vehicle repairs/service.
• Training – Participate in monthly meetings to review all upcoming training
• The employee database on Pro-Alpha is kept up to date with the creation/removal of required resources.
We Offer
• 32 days of annual leave (increasing with service)
• Private health insurance
• 24/7 Employee Assistance Programme
• Private pension scheme
Have we sparked your interest?
DWT is committed to employment based on merit and does not discriminate against any employees or applicants based on protected characteristics.
Please notify us if any adjustments are needed.
Apply!
